Refund policy

 

✦ Returns & exchanges
We gladly accept exchanges
Contact me within: 15 days of delivery
Ship items back within: 20 days of delivery

✦ Don't accept refunds or cancellations
But please contact us if you have any problems with your order.

✦ Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


✦ Conditions of return
To start a return, please contact us at monora.studio@gmail.com for a return address. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, Buyers will be responsible for finding a way to send the parcel back, and return shipping costs will be covered by themselves. If the item is not returned in its original condition, the buyer is responsible for any loss in value as well. 

You can always contact us for any return question at monora.studio@gmail.com.